BeautyBoss Returns, Refunds, and Remake Policy

🔁 Returns & Support Policy

Your guide to returns, remakes, and how we handle special cases.

At BeautyBoss, all of our products are custom-made and personalized for each brand. Because of this, we do not accept general returns. However, we’re committed to making things right when something goes wrong.

⚠️ We Do Not Accept Returns

Due to the customized nature of our skincare products, returns are not accepted. We do, however, review remake or refund requests on a case-by-case basis.

✨ When Can I Request a Remake?

You may be eligible for a free remake if:

You received the wrong product, damaged goods, or a label that doesn’t match what was approved.
A shipment is stuck in transit for more than 30 days (15 within the EU).
A package is marked delivered but never arrived (must have Package Protection).

👉 Read our Full Remake Policy

💳 Refunds & Store Credit (BossBucks)

Refunds are rare and only issued in specific cases:

Duplicate charges
Verified product errors
Fraud-related orders
Multiple failed remake attempts

In these cases, refunds are usually issued as BossBucks, our internal credit system used to pay for future orders.

👉 Learn more about BossBucks

🛑 Selling on Marketplaces

If you sell through Etsy, Amazon, or other third-party platforms, you are responsible for managing returns and refunds according to that marketplace’s rules. BeautyBoss is not liable for chargebacks or refunds you issue on your own.

⚖️ Chargebacks

Chargebacks happen when a customer disputes a transaction with their bank. There are two types:

Genuine Chargebacks – fraud-related or unauthorized transactions
Non-Genuine Chargebacks – dissatisfaction with delivery or quality

👉 See How We Handle Chargebacks

📦 What You Can Do as a Store Owner

We suggest aligning your own store's return policy with ours. Here's an example you can copy to your site:

“Our skincare products are made to order just for you! We do not offer refunds. If there is any issue with your order, please contact our support team at info@beautyboss.com, and we’ll be happy to assist you.”

Subscriptions and Fees

Subscription Fees: BeautyBoss Services require a subscription fee of $47 per month, following a 5-day free trial period. The subscription provides access to the BeautyBoss app and includes one monthly product sample valued at $30–$60, shipped automatically to the address on file. The subscription fee is charged to your payment method monthly after the trial ends unless canceled before the trial period expires. You may cancel your subscription at any time through your BeautyBoss account, subject to our cancellation policy available on the Site. No refunds are offered for subscriptions, regardless of whether the trial period is skipped or the sample has been shipped, as BeautyBoss prioritizes providing value through product samples and giving back to the community. If you skip the trial and subscribe immediately, or if the trial period ends and you remain subscribed, you are not eligible for a refund of the subscription fee under any circumstances.
When you order a Product, or use a Service that has a fee, you will be charged, and you agree that the fees in effect will be paid either (i) at the time you place the order, or (ii) at the time the order is delivered to the Customer (“COD”) or you as the case may be.
We reserve the right to change our fees (including subscription fees, holiday sales, discounts, etc.). The fees for the Products and the Services (as applicable), as well as any associated delivery costs, will be indicated on the Site when you place an order or pay for the Service. We may temporarily change the fees for our Services for promotional events or new Services, and such changes are effective at the time when we post the promotional event or new Service on the Site or inform you individually. The sale will be submitted for processing and you will be charged following your confirmation. You may then receive an email from BeautyBoss.
By placing an order through our Site, you represent that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. In case of an unauthorized use of a payment method, you will be personally liable for and shall reimburse BeautyBoss for damages resulting from such unauthorized use.
You represent to BeautyBoss that (i) the billing information you supply to us is true, correct, and complete, and (ii) to the best of your knowledge, charges (including but not limited to taxes and subscription fees) incurred by you will be honored by your financial institution (including but not limited to, credit card company) or payment service provider.
We reserve the right to refuse to process a transaction for any reason or refuse to provide Services to anyone at any time at our sole discretion. BeautyBoss is not liable to you, your Customers or any third party by reason of refusing or suspending any transaction before or after processing.
Unless stated otherwise, you may choose the currency from the options available on the Site in which all fees and payments will be quoted. BeautyBoss may charge tax amounts if any in local currency due to local legislation. You are responsible for paying all fees, payments, and applicable taxes associated with our Site and Services. The fees for BeautyBoss Services and Products are exclusive of any taxes (including but not limited to GST, VAT and consumption taxes).
For orders delivered to addresses within the European Union, VAT will apply to orders as follows: (1) BeautyBoss will charge you the destination country’s VAT rate if you are not registered as a VAT payer (or your VAT registration number is not available or not validated); (2) BeautyBoss will charge zero percent VAT if you are a registered VAT payer in any European Union Member State, and you provide us your valid VAT registration number. For additional VAT-related information, please visit our FAQ. After receiving your order you may receive an email from us with the details and description of the Products ordered. Payment of the total price plus taxes and delivery must be made in full either (i) before the dispatch of your Products, or (ii) upon delivery of the Products to the Customer (“COD”) or you as the case may be.
BeautyBoss may request, at any time, that you provide a seller certificate issued by the applicable state(s). Upon BeautyBoss’s request, you shall provide such certificate immediately. You may be responsible for sales tax where applicable.
If BeautyBoss is charging sales tax on wholesale product orders, you may have an opportunity to dismiss sales tax on future orders by registering for sales tax in each U.S. state and providing us a completed Reseller form for each state, which we can provide to you.
BeautyBoss may, at its sole discretion, offer various discounts, as well as change, suspend or discontinue them at any time. More information about the available discounts can be found on the Site, in marketing and promotional emails, or via other channels or events BeautyBoss may use or participate in.

💬 Need Help?

If you received an incorrect product, are experiencing shipping issues, or need assistance, please submit a ticket under the category 'Post-Delivery Order Issues' or email us at info@beautyboss.com.

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