BeautyBoss Remake Policy

At BeautyBoss, we take immense pride in crafting high-quality, personalized skincare products for each of our customers. As our products are made to order, we do not accept returns. However, we do offer remakes under specific conditions, and we aim to ensure that every issue is handled with fairness and care.

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🔄 What Is a Remake? 

A remake is the process of reproducing and reshipping part or all of an order due to a qualifying issue. This is not a refund, but rather a solution to ensure your customer receives a product that meets expectations.

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📋 When Are You Eligible for a Remake?

You can request a remake under the following circumstances:

1. Damaged or Defective Items:

• If the item, packaging, or any component arrives damaged or not up to BeautyBoss quality standards.

• Example: Damaged bottle, leaking product, misprinted label, etc.

• We will only resend the affected component (e.g., bottle, box, label).

2. Incorrect or Incomplete Orders:

• You received the wrong product or the customization (e.g., brand label) is missing or incorrect.

• A clear photo or video of the product and packaging is required.

3. Shipping Issues (Lost or Delayed in Transit):

• If your shipment has been stuck in transit for more than:

  • 15 days (U.S. orders)

  • 30 days (International orders)

• Note: Delays caused by customs clearance or holidays may not qualify.

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⚠️ When Remakes Are Not Eligible

Remake requests may be denied if:

• You provided incorrect information or customization.

• You request a remake beyond 30 days (U.S.) or 60 days (International) from delivery.

• No valid photo or video proof is submitted.

• The issue is a minor cosmetic inconsistency that does not impact product functionality.

• The product is damaged due to customer misuse.

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💡 How to Submit a Remake Request

To submit a remake request:

1. Go to our Zendesk Ticket Submission Page

2. Select "Post Delivery Order Issues" as the ticket category.

3. Include the following details in your request:

   • Full name & email associated with the order

   • Order number

   • A detailed explanation of the issue

   • Photo or video proof of the product AND its packaging

4. Our team will review the request within 1-2 business days and follow up accordingly.

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💾 Additional Remake Terms

• All remakes are subject to approval by the BeautyBoss support team.

• Remake claims submitted without sufficient evidence will not be considered.

• Only the specific damaged or incorrect items will be remade.

• Remakes are free of charge and shipped with the same shipping method as the original order.

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✉️ Our Promise

We value your satisfaction and are committed to delivering excellence. If there is ever a problem, we are here to make it right—through fair, fast, and professional support.

For all remake-related queries or concerns, submit a ticket through our Help Center.

Thank you for trusting BeautyBoss with your skincare brand!