At BeautyBoss, we understand that chargebacks can be a stressful and confusing experience. That’s why we want to provide clear, transparent information about what they are, how they happen, and how we handle them to protect both your business and ours.
💼 What Is a Chargeback?
A chargeback is a reversal of a credit card transaction that is initiated by the customer through their bank. It typically occurs when a customer disputes a charge due to reasons like:
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Unauthorized or fraudulent transactions
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Dissatisfaction with the product or service
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Claims of non-receipt of an item
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Unrecognized charges
🔎 How We Handle Chargebacks
At BeautyBoss, our priority is to support our sellers during the chargeback process. Here is how we handle different types of chargebacks:
1. Non-Genuine Chargebacks
These are disputes made by customers who received their orders but are unhappy with aspects like:
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Delivery delays
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Product appearance not matching expectations
Our Approach:
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We collect all relevant order and shipping information
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Provide proof of delivery and order confirmation
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Assist in crafting a response to help you win the dispute
2. Genuine Chargebacks (Fraud-Related)
These occur when a stolen card or fraudulent activity is reported.
Our Approach:
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We cooperate fully with payment processors
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Flag and cancel any future suspicious orders
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Notify affected sellers immediately
📆 Timeline for Handling
Once we are notified of a chargeback:
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We investigate within 1-2 business days
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We may contact you for supporting evidence (e.g., order confirmation, tracking info, customer communication)
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Final resolution timelines depend on your payment processor or platform (Shopify, PayPal, etc.)
ℹ️ How You Can Help Prevent Chargebacks
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Clearly display product and shipping policies on your store
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Provide accurate delivery timelines
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Use tracking numbers for every order
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Respond to customer concerns quickly
✉️ Need Help with a Chargeback?
If you've received a chargeback notice and need assistance:
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Go to our Support Portal
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Select "Post Delivery Order Issues" as the category
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Submit your order details and all supporting evidence
Our support team will guide you through the next steps and help resolve the issue as smoothly as possible.
🙏 Our Commitment
BeautyBoss is committed to your success. While chargebacks are sometimes unavoidable, we’re here to help you handle them efficiently and professionally. Let us know how we can support you better!
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